Privacy Policy

SMS / MMS Text Message Marketing Program Privacy Policy

Wake Coffee Co. (“Wake Coffee Co.,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy applies specifically to our SMS and MMS text message marketing program (the “Program”) and is governed by applicable federal and North Carolina laws.

Information We Collect & How It Is Used

We collect information you voluntarily provide when you opt into our text message Program, including your mobile phone number and any information you submit through online forms, in-store sign-ups, QR codes, or direct communications.

We use this information solely to:

  • Send promotional, informational, or transactional text messages related to Wake Coffee Co.

  • Respond to inquiries or requests you initiate

  • Operate, maintain, and support our messaging services

We may share limited information with trusted third-party service providers, including SMS platform providers, wireless carriers, and vendors that assist in message delivery. These parties are authorized to use your information only to perform services on our behalf and are required to protect your data.

No Sale or Sharing of Personal Information

Wake Coffee Co. does not sell, rent, loan, trade, lease, or otherwise transfer for profit any phone numbers or personal information collected through the Program to any third party.

Legal Compliance & Disclosure

Wake Coffee Co. complies with applicable privacy, marketing, and consumer protection laws, including but not limited to:

  • The Telephone Consumer Protection Act (TCPA)

  • Federal Trade Commission (FTC) regulations

  • Applicable North Carolina consumer protection and privacy laws

We reserve the right to disclose personal information if required to do so by law, regulation, subpoena, or governmental request, or if we believe disclosure is reasonably necessary to:

  • Protect the rights, property, or safety of Wake Coffee Co., our customers, or others

  • Prevent fraud, abuse, or security threats

  • Enforce our terms or avoid legal liability

Accuracy of Information

By opting into the Program, you represent that the mobile number provided is accurate and that you are authorized to receive messages at that number. You agree not to provide false, misleading, or incomplete information.

If, in our sole discretion, we determine that information provided is inaccurate, unauthorized, or submitted for improper purposes, we reserve the right to suspend or terminate participation in the Program.

Your Rights & Choices

Participation in the Program is voluntary. You may opt out at any time by replying STOP to any message. For assistance, reply HELP or contact us directly.

Message frequency may vary. Standard message and data rates may apply.

Data Security

We take reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or misuse. However, no data transmission or storage system can be guaranteed to be 100% secure.

Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact us at:

Wake Coffee Co.
3611 Mt. Holly Huntersville Road
Charlotte, NC 28216
📧 hello@wakecoffeeco.com