Shipping policy

Shipping Policy

Effective Date: 1/1/25

At Wake Coffee Co., we strive to provide a seamless and efficient shipping experience for our customers. Please read our Shipping Policy carefully to understand how we handle shipping and delivery of our products.

1. Processing Times

  • Orders are processed within 1-3 business days after payment is confirmed.

  • Orders placed on weekends or holidays will be processed the next business day.

  • In the event of delays due to high demand or unforeseen circumstances, we will notify you via email.

2. Shipping Methods and Costs

  • We offer standard and expedited shipping options at checkout. Costs are calculated based on weight, destination, and selected shipping method.

3. Delivery Times

  • Standard shipping: 5-7 business days.

  • Expedited shipping: 2-3 business days.

  • Delivery times may vary depending on the carrier and your location.

4. Shipping Locations

  • We currently ship to all 50 U.S. states, including Alaska and Hawaii.

  • International shipping is not available at this time.

5. Order Tracking

  • Once your order ships, you will receive a confirmation email with a tracking number and carrier information.

  • Use the tracking number to monitor your shipment’s progress.

6. Incorrect Shipping Information

  • Please ensure your shipping address is accurate and complete at checkout.

  • Wake Coffee Co. is not responsible for lost or delayed shipments due to incorrect or incomplete addresses.

  • If you notice an error, contact us immediately at hello@wakecoffeeco.com or (980) 949-8865.

7. Lost or Damaged Packages

  • If your package is lost or damaged during transit, please contact us within 7 days of the expected delivery date.

  • We will work with the carrier to investigate and resolve the issue. Replacements may be issued at our discretion.

8. Returns and Exchanges

  • All sales are final. We do not accept returns, exchanges, or provide refunds.

  • In certain cases, store credit may be considered at our discretion.

  • All sales are final. We do not accept returns, exchanges, or provide refunds.

9. Contact Us

If you have any questions or concerns about shipping, please reach out to us:

Wake Coffee Co.
hello@wakecoffeeco.com
(980) 949-8865
3611 Mt. Holly-Huntersville Rd. | Suite 201 | Charlotte, NC 28216

Thank you for choosing Wake Coffee Co. We appreciate your business and look forward to serving you!