Refund policy
Refund Policy
Effective Date: 1/1/25
At Wake Coffee Co., all sales are final. We do not offer returns or refunds. In certain cases, store credit may be issued at our discretion.
Damages and Issues
Please inspect your order upon reception and contact us immediately at hello@wakecoffeeco.com or call us at (980) 949-8865 if your item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work to make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (such as food, drinks, flowers, or plants)
- Custom products (special orders or personalized items)
- Personal care goods (such as beauty products)
- Hazardous materials, flammable liquids, or gases
We also do not accept returns on sale items or gift cards.
Exchanges
As we do not accept returns, exchanges are not applicable. If store credit is issued, it may be used to make a separate purchase for the desired item.
Contact Information
For any questions or concerns about our refund policy or your order, please contact us:
Email: hello@wakecoffeeco.com
Phone: (980) 949-8865
Address:
Wake Coffee Co.
3611 Mt. Holly-Huntersville Rd. | Suite 201 | Charlotte, NC 28216
Thank you for supporting Wake Coffee Co.!